When the COVID-19 crisis hit Italy hard in the spring of 2020, I was the Director of Digital Learning at the International School of Florence in Florence, Italy. The country went into lockdown and our Read more…
Project: Community Migration, Strategy & UX Problem LogMeIn and GetGo (Citrix) were merging businesses and each of their respective online customer communities differed by platform, brand, and strategy that negatively impacted the user experience and Read more…
Project: join.me Support Site UX/UI Redesign Problem LogMeIn’s product support team wanted to reduce costly email and call volume by providing a better self-help experience for customers who visited the knowledge base, help.join.me. My Role Read more…