Project: Educator Resource Hub UX Problem 7Mindsets.com, a K-12 SEL edtech company, hired me to manage the audit and SEO tagging of all of their instructional content (videos, articles, lessons, activities and more) in the Read more…
Project: Educator Portal UX/UI Problem 7Mindsets.com, a K-12 SEL edtech company, hired me to research and recommend UX/UI improvements to their Educator Portal so that users (teachers and administrators) would enjoy an engaging and effortless Read more…
Project: Chat Channel Shift Problem In an effort to reduce email volume into the contact center, our support team implemented live chat on one of our product support web sites. The goal of the test Read more…
Project: Community Migration & Redesign Problem LogMeIn and GetGo (Citrix) were merging businesses and each of their respective online customer communities differed by platform, brand, and strategy. My Role I managed a cross-functional team of Read more…
Project: join.me Support Site UX/UI Redesign Problem LogMeIn’s product support site, help.join.me, was redesigned to reduce call volume and to provide a better self-help experience for customers. My Role I contributed to the project in Read more…