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Experience

in web design and digital customer service
  • Designing user experiences (UX) for customer-facing product knowledge bases
  • Designing online chat experiences in partnership with care, product and development teams
  • Evaluating and selecting digital service solutions to meet user experience needs
  • Driving user experience improvements to support a peer to peer strategy in the online customer support community
  • Developing KPIs to measure and continuously improve the user experience in the digital customer journey
in teaching and educational technology
  • Writing and teaching high school web development, media literacy, digital citizenship, and digital portfolio curriculum learn more >>
  • Integrating game design into elementary school core curriculum in partnership with the EDC’s Center for Children and Technology and MIT Media Lab learn more >>
  • Expanding STEM education into K-6 classrooms through the development of a Technology Lead Teacher Academy learn more >>
  • Designing and implementing a 6th grade digital storytelling curriculum in partnership with Apple Education learn more >>
  • Creating augmented reality on mobile phones to teach civic engagement and science to 5th graders in partnership with the MIT Scheller Teacher Education Program and Education Arcade learn more >>

For more information please view my LinkedIn profile or contact me.

Portfolio available upon request.