History

I established LKR design as a freelance web design business in 2000 at the beginning of my career at an e-learning startup. I began working as a consultant in educational technology in 2002 for a non-profit before transitioning into the classroom full-time teaching web design, media literacy, game design, and digital portfolios. I taught technology skills and standards to K-12 students and led various technology integration initiatives as the Director of Instructional Technology at an elementary school.

Today, I design and manage online support experiences for one of the world’s top 10 public SaaS companies, helping consumers learn how to use products and services through self-service. I offer a range of web design and edtech consulting services through my freelance business, LKR Design.

Experience

Highlights from my career to date include:

  • Implementing the strategic use of chat in self-help sites to shift call center volume and improve customer satisfaction
  • Strategically planning, designing and managing an online community that leverages peer-to-peer support to deflect call center volume and increase retention
  • Advising the Design & Visual Communication Pathway Program at English High School as a member of the Career & Technical Education Advisory Council
  • Leading the evaluation and selection of a new district-wide CMS for the Newton Public Schools
  • Writing and teaching high school web development, media literacy, and digital portfolio curriculum
    view examples >>
  • Integrating game design into elementary school core curriculum in partnership with the EDC’s Center for Children and Technology and MIT Media Lab
    learn more >>
  • Expanding STEM education into K-6 classrooms through the development of a Technology Lead Teacher Academy
    see highlights >>
  • Designing and implementing a 6th grade digital storytelling curriculum in partnership with Apple Education
    watch the video >>
  • Creating augmented reality on mobile phones to teach civic engagement and science to 5th graders in partnership with the MIT Scheller Teacher Education Program and Education Arcade
    read more >>

For more information please view my LinkedIn profile or contact me.