Project: T522 Virtual Gallery Summary In the fall of 2020, the Harvard Graduate School of Education went full remote with their Technology in Education Master’s program. I was hired as a Teaching Fellow on the Read more…
Project: Chat Channel Shift Business Problem In an effort to reduce email volume into the contact center, our support team implemented live chat on one of our product support web sites. The goal of the Read more…
Project: join.me Support Site Redesign Business Problem LogMeIn’s join.me product support site, help.join.me, was redesigned to reduce call volume and to provide a better self-help experience for customers. My Role I contributed to the project Read more…