project management
Chat Channel Shift
Project: Chat Channel Shift Problem In an effort to reduce email volume into the contact center, our support team implemented live chat on one of our product support web sites. The goal of the test Read more…
project management
Online Community Migration
Project: Community Migration & Redesign Problem LogMeIn and GetGo (Citrix) were merging businesses and each of their respective online customer communities differed by platform, brand, and strategy. My Role I managed a cross-functional team of Read more…
project management
Support Site UX/UI Redesign
Project: join.me Support Site UX/UI Redesign Problem LogMeIn’s product support site, help.join.me, was redesigned to reduce call volume and to provide a better self-help experience for customers. My Role I contributed to the project in Read more…