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Tag: digital service

Live Chat UX Design
project management

Chat Channel Shift

Project: Chat Channel Shift Problem In an effort to reduce email volume into the contact center, our support team implemented live chat on one of our product support web sites. The goal of the test Read more…

By Lisa Kate Radden, 6 years ago March 7, 2018
Project: Community Migration
project management

Online Community Migration

Project: Community Migration & Redesign Problem LogMeIn and GetGo (Citrix) were merging businesses and each of their respective online customer communities differed by platform, brand, and strategy. My Role I managed a cross-functional team of Read more…

By Lisa Kate Radden, 6 years ago March 7, 2018
join.me support site redesign
project management

Support Site UX/UI Redesign

Project: join.me Support Site UX/UI Redesign Problem LogMeIn’s product support site, help.join.me, was redesigned to  reduce call volume and to provide a better self-help experience for customers. My Role I contributed to the project in Read more…

By Lisa Kate Radden, 6 years ago March 7, 2018
My Projects
  • Educator Portal UX/UI
  • Educator Resource Hub UX
  • Support Site UX/UI Redesign
  • Online Community Migration
  • Chat Channel Shift
  • T522 Virtual Gallery
  • Virtual Learning Framework
  • e-Portfolio Curriculum
  • K-6 STEM Curriculum
Categories
  • curriculum design
  • instructional design
  • professional development
  • project management
  • strategic planning
  • UX/UI
  • web design
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