Project: Chat Channel Shift Business Problem In an effort to reduce email volume into the contact center, our support team implemented live chat on one of our product support web sites. The goal of the Read more…
Project: Community Migration Business Problem LogMeIn and GetGo (Citrix) were merging businesses and their respective online customer communities were separated by platform, brand, and strategy. My Role I managed a cross-functional team of UX researchers Read more…
Project: join.me Support Site Redesign Business Problem LogMeIn’s join.me product support site, help.join.me, was redesigned to reduce call volume and to provide a better self-help experience for customers. My Role I contributed to the project Read more…